In explicit, Lowe’s prospects complained about Kobalt instruments, and Home Depot clients complained about Husky brand tools. Home Depot and Lowe’s averaged about the identical with reviewers by way of store atmosphere, with Home Depot evaluations tending to be slightly higher. Terms like “grimy” and “disorganized” have been used to explain the poor store environment with both company. In particular, customers felt that the backyard facilities and lumber areas of each stores were the sections that virtually all suffered from neglect. [newline]Broken merchandise was one other complaint with reviewers of each Home Depot and Lowe’s stores. On the constructive side, “airy,” “well-lit, and “clean” were typical terms of praise used at each firms’ stores, especially in the tools and appliances areas.
Home Improvement Retailer Satisfaction Study launched last June, Ace Hardware — which although it sells nationally, is far smaller compared to Lowe’s and Home Depot — was the top-ranked retailer notching 844 on a 1,000-point scale. The aim, Derr stated, is to turn into a one-stop store for professionals, which will result in enhanced loyalty and repeat purchases in the future. While there was a slight pause in professional exercise at the start of the pandemic as shoppers had …Learn More